Survey of Swiss companies on payment methods

The Swiss National Bank is conducting an online survey this year on cash-related topics among companies operating in Switzerland. The SNB will ask 2,000 companies to answer questions relating to payment methods, with a focus on cash.

The aim of the survey is to obtain information on the use of cash and to identify potential changes at an early stage. The questions will thus concern the use and acceptance of payment methods, the motives for holding cash, and the supply and distribution of cash.

Key aspects of the survey design


Computer Assisted Web Interview (CAWI)

Survey population

Companies operating in Switzerland

Sampling procedure

The sample was drawn from the sampling frame used for company surveys at the Swiss Federal Statistical Office.

Field time

Two months (from the beginning of May 2021 onwards)

Survey-commissioning party - Swiss National Bank

The Swiss National Bank conducts the country's monetary policy as an independent central bank. It also holds the note-issuing privilege. It supplies the Swiss economy with banknotes commensurate with demand for payment purposes. These banknotes meet high standards in terms of quality and security. The SNB is also charged by the Confederation with the task of coin distribution. With regard to payment transactions, the SNB's tasks also include facilitating and securing the functioning of the cashless payment systems.

Survey conducted by gfs.bern

For this survey, the SNB is collaborating with the research institute gfs.bern, which specialises in market research and opinion polls. Further information on the company is available at

The SNB will be assisted by gfs.bern both in conducting the survey and in analysing the results.


Should you have any questions regarding the questionnaire, please contact gfs.bern either via its hotline 0800 437 123, open Monday to Friday from 8.00 to 12.00 am and 1.00 to 5.00 pm, or by sending an email to

Should you have any questions regarding the contents of the survey, please get in touch with the designated contact team at the Swiss National Bank on +41 58 631 00 00 during office hours.