Payment Methods Survey of Companies in Switzerland 2023

In 2023, the Swiss National Bank will again be conducting an online survey of companies operating in Switzerland on topics relating to payment methods, as it did in 2021. Around 2,000 companies across all language regions, industries and sizes will be surveyed.

The aim of the survey is to obtain representative information on companies' acceptance and use of payment methods, as well as their cash holdings and cash logistics. By repeating the survey it should also be possible to identify any changes over time.

Key aspects of the survey design


Computer Assisted Web Interview (CAWI)

Survey population

Companies in Switzerland

Sampling procedure

The sample was drawn from the sampling frame used for company surveys at the Swiss Federal Statistical Office.

Survey period

Mid-May to end-June 2023

Survey commissioned by Swiss National Bank

Under the National Bank Act, the Swiss National Bank is tasked with ensuring the supply and distribution of cash in Switzerland. Additionally, it is entrusted with facilitating and securing the operation of cashless payment systems. By performing this mandate, the SNB creates the necessary conditions for the public to be able to choose their preferred method of payment for each transaction. In-depth knowledge of how payment methods are used helps the SNB to fulfil these tasks.

Survey conducted by Intervista AG

For this survey, the SNB is collaborating with the research institute Intervista AG, further information on which is available at

The SNB will be assisted by Intervista AG both in conducting the survey and in analysing the results.


Should you have any questions regarding the questionnaire, please contact Intervista AG via its hotline, which is available from Monday to Friday, 8 am to 12 noon and 1 pm to 5 pm, on +41 31 511 39 99. You can also contact Intervista AG by email to

Should you have any questions regarding the contents of the survey, please get in touch with the designated contact team at the SNB on +41 58 631 00 00.