Survey on payment methods 2022

The Swiss National Bank is once again conducting a survey on payment methods this year.

The aim of the survey is to obtain representative information on the Swiss population's use of various payment methods and to identify any possible changes in this respect. The survey comprises questions covering subjects such as people's motivation behind their choice of payment method, the importance of various types of payment methods and their opinion regarding the security of these methods.

The survey consists of two parts:

1. Personal interview in which participants respond to questions on their payment habits. The interview takes 30-60 minutes.

2. Conducting a diary for one week, in which the participants record all the payments they make.

Key aspects of the survey design


Interview on telephone or in person, as well as a paper or online diary

Survey population

Language-assimilated resident population of Switzerland aged 15 and over

Sampling procedure

Stratified random sample from the Federal Statistical Office's sampling frame for person and household surveys.

Field time

Mid-August to mid-November 2020

Survey-commissioning party - Swiss National Bank

The Swiss National Bank conducts the country's monetary policy as an independent central bank. It also holds the note-issuing privilege. It supplies the Swiss economy with banknotes commensurate with demand for payment purposes. These banknotes meet high standards with respect to quality and security. Furthermore, it is charged by the Confederation with the task of coin distribution. In addition to this, the SNB's tasks also include facilitating and securing the functioning of the cashless payment systems.

Survey conducted by DemoSCOPE AG

The SNB is working together with market research company DemoSCOPE for the 2022 survey on payment methods. DemoSCOPE concentrates on high-quality market and social research in demanding subject areas. Further information on the company is available at

DemoSCOPE supported the SNB in the design and development of both the questionnaire and the payments diary. It also assumes responsibility for carrying out the interviews and for analysing both the interviews and the diaries.


Should you have any questions regarding the interviews (questionnaire and diary) then please get in touch via the DemoSCOPE hotline on 0800 054 054. The hotline is available from Monday to Friday, from 8.30 am to 11.30 am, 1.30 pm to 4.30 pm and from 5.30 pm to 8.30 pm. You can also contact DemoSCOPE by sending an email to

Should you have any questions regarding the contents of the survey please get in touch with the designated contact team at the Swiss National Bank on +41 58 631 00 00.