Payment Methods Survey of Private Individuals in Switzerland 2020

In autumn 2020, the Swiss National Bank conducted its second representative survey on payment methods, the first one being in 2017.

The aim of the survey is to obtain representative information on the Swiss population's use of various payment methods and to identify any possible changes in this respect. The survey comprises questions covering subjects such as people's motivation behind their choice of payment method, the importance of various types of payment methods and their opinion regarding the security of these methods.

Key aspects of the survey design


Computer-Assisted Telephone Interview (CATI) and paper or online diary

Survey population

Language-assimilated resident population of Switzerland aged 15 and over

Sampling procedure

Random: the Federal Statistical Office's sampling frame for person and household surveys.

Survey period

Mid-August to mid-November 2020

Gross sample

2,434 interviews and 2,144 diaries

Adjusted sample

2,126 interviews and diaries


SNB giveaway and postal cheque/bank transfer to the value of CHF 100